Purchasing Options

At The Bike Cellar we offer a variety of payment methods to make your shopping experience convenient and flexible:

Online Payments

• Securely pay via Stripe for all online orders through our website.

In-Store Payments

• Cash, card and BACS payments are accepted in-store.
• Flexible finance options are available to help spread the cost of your purchase. We offer finance with 0% interest over 1-2 years.
• We also participate in a range of Cycle to Work schemes, enabling you to save on a new bike while enjoying tax benefits.
• Forces and Blue Light discount can be offered on selected in-store purchases, please get in touch for more information.

Need Assistance?

If you’d like to learn more about our payment methods, financing, or Cycle to Work schemes, don’t hesitate to contact us. Our friendly team are happy to assist!

Delivery Details

You can find comprehensive delivery information in the section below.

Delivery & Returns

At The Bike Cellar, we’re committed to making your shopping experience as seamless as possible. Below is everything you need to know about our delivery and returns policies, designed to ensure your order is handled with care and efficiency. 

Please note we can only offer delivery to a mainland UK address.

Bikes

• Free Delivery: We provide complimentary delivery on all bike orders over £1,500.
• Delivery Fee: An £80 delivery charge applies to bike orders under £1,500. For Kid’s bikes with wheel size 20" and below the delivery charge will be £65.
• Local Delivery: Enjoy free delivery on any bike within a 15-mile radius of our store, please select 'click and collect' option and get in touch to arrange delivery after the online purchase is completed.
• Click & Collect: All bikes are available for free collection from The Bike Cellar. We will endeavour to set up the bike to your size/weight/preferred riding position and make sure you’re happy with the bike’s set up before leaving our store. We also offer bike fits to anyone collecting a bike from our store.

Parts & Accessories

• Free Delivery: Orders totaling £150 or more qualify for free delivery.
• Shipping Fee: An £8.99 charge applies to orders under £150.
• Click & Collect: Available for all parts and accessories at no extra cost.

Estimated Delivery Times

• Dispatch: Orders for parts and accessories are typically dispatched within two working days of payment. Accessories ordered on weekends are dispatched within two working days. Bikes will be dispatched within two to five working days.
• Delivery Timeline: Orders usually arrive within 1-2 working days after dispatch. Bikes and larger items may take longer.
• Bike Orders: Once your bike order is confirmed, we’ll contact you with an estimated delivery date. Bikes are assembled and PDI'd (pre-dispatch inspection) by our trained mechanics and then repackaged before shipping. If delivered in a box, some minor assembly may be required, with instructions provided.

Availability & Delays

While we aim for accuracy with stock availability, unforeseen delays may occur. If an item is delayed or out of stock, we’ll notify you promptly and offer alternative solutions where possible.

• Multiple Items: Orders with multiple items may arrive separately.
• Unavailability: If an item is discontinued, we’ll contact you to discuss alternatives or a refund.

Delivery Restrictions

• Mainland UK Only: Delivery is available for Mainland UK only. Unfortunately, we cannot ship to areas such as the Isle of Man, Channel Islands, Scottish highlands, Shetland Islands, or Northern Ireland.
• No International Shipping: We do not currently offer international shipping.

Delivery Partners & Signatures

We use trusted carriers, including Royal Mail and Parcelforce, based on your order’s size and destination. Deliveries require a signature. If no one is available, a slip will indicate next steps or redelivery. Please inspect packages on arrival; if damaged, mark this on the delivery note.

Missing Orders

If your order hasn’t arrived within the expected timeframe, call us at 01752 408338. We’ll provide tracking details and investigate the issue. Orders are considered lost after 15 working days from the estimated delivery date, at which point we can issue a refund or resend the order. Claims must be made within 30 working days of dispatch.

Cancelled Orders

If you wish to cancel your order then please call us on 01752 408338 and we can provide a full refund exluding the delivery charge/postage cost. The refund will be issued when the goods arrive back in store and will take 3-5 business days to arrive back into your account. 

Click & Collect

Once your order is ready for collection, we’ll notify you by email. Orders must be collected within 21 business days. After this, items may be returned to stock, and refunds are not guaranteed. If you need more time, contact us to discuss your options.

Returns Policy

Returns can be handled either in person at The Bike Cellar store or sent back by post. Be sure to keep proof of postage, and we recommend using a tracked or signed-for service for added peace of mind. Ensure that items are properly packaged, accompanied by the original receipt and a completed returns form, and addressed to:

The Bike Cellar
11 Radford Park Road
Plymstock
Plymouth
PL9 9DG

We want you to be completely satisfied with your purchase. If you need to return an item:

General Returns

• Change of Mind: Return unused items in their original packaging within 14 days for a refund or exchange (excluding food and underwear).
• Proof of Purchase: Include a receipt or delivery note with your return.
• Shipping Costs: Customers are responsible for return shipping costs for non-faulty items. 
• If you’d like to return an item and it’s in a suitable condition for resale, please make sure your parcel is sent securely and includes your order details inside so we can identify your return quickly.
• Any product that comes with a factory seal—such as GPS devices, watches, or similar electronics—must have that seal completely intact to be eligible for a return. If the seal has been opened or tampered with, the item cannot be refunded.

Faulty or Incorrect Items

• Faulty Items: You’re entitled to a refund, repair, or replacement for faulty goods within 30 days of receipt.
• Incorrect Items: If we’ve sent the wrong product, we’ll cover the return and redelivery costs.

Bike Returns

For bike returns, the bike needs to be returned (or arranged return) within 14 days of receiving the product. Please keep hold of the original packaging as it will need to be re-boxed in a way so that it doesn’t get damaged. Once the refund amount has been confirmed, this will be issued within 14 days of agreement. Contact us for collection arrangements:

• Incorrect Bike: We’ll arrange and cover the cost of collecting and redelivering the correct model.
• Change of Mind: A £100 collection fee applies if you’ve changed your mind about a bike. Bikes must be returned unused within 14 days.
• We have the right to provide only a partial refund if you have reduced the value of the item ( for example - if the bike has signs of use or damage when returned to our store). A full refund cannot be given if the bike has been used or damaged.
• Please note: When purchasing from The Bike Cellar, if you need to return a bike for any reason, it is your responsibility to source suitable packaging and ensure the bike is securely wrapped for transit. We recommend keeping the original packaging in case it’s needed. If you’re unsure how to package your bike correctly, please get in touch with us for guidance.

Feel free to visit us at our Plymouth store or explore our products online at www.thebikecellar.co.uk. If you have any questions about deliveries or returns, don’t hesitate to get in touch by phone on 01752 408338 or via our contact form here.